FAQs - Online Programmes Onboarding

To access your receipt or invoice for your online programme, please visit the INSEAD e-portal and proceed with the following steps:

1. Go to the <My Learning> tab.
2. Click <Show More> next to the course for which you want to retrieve the invoice.
3. Click on <Download Invoice> under the course.

If you cancel your participation before the Week 1 content is released, there is no cancellation fee applicable. The tuition fee paid will be refunded accordingly and the refund process will take about 2-3 weeks. 

However, should you cancel your participation after the Week 1 content has been released, the cancellation fee chargeable will be 100% of tuition fees. Hence, the tuition fee paid is non-refundable.

In the event that you are unable to attend the programme, please email to [email protected] early so as to avoid incurring a cancellation fee.  

For more details, visit the Terms and Conditions.

If you transfer your participation before the Week 1 content is released, there is no cancellation fee applicable. The tuition fee paid will be refunded accordingly and the refund process will take about 2-3 weeks.

Following this, you will need to submit a new application for the new session and pay the applicable tuition fee.

Should you wish to transfer your participation after the Week 1 content has been released, the cancellation fee chargeable will be 100% of tuition fees. Hence, the tuition fee paid is non-refundable. You will need to submit a new application for the new session and pay the applicable tuition fee.

Please email [email protected] should you need to proceed with the transfer.

For more details, visit the Terms and Conditions.

You will receive a Welcome email one week prior to the programme's launch. This email will contain your login details for the learning platform and other important information to get you started with your online programme experience.

The programme Kick-Off Session and Live Calls with Faculty will be recorded and the video recordings will be uploaded on the platform for you to watch later.  

The detailed programme calendar is available on the online platform when you receive the welcome email. In the meantime, you can refer to the key dates and deadlines on your course's page on the programme details page.

No, the platform content will be released gradually at regular intervals (once a week). During the week, you can complete the work at your own pace (asynchronously), but there are assignments to be completed by set deadlines throughout the programme to help keep you on track. You’ll also need to complete the course within a pre-set timeframe as there are critical elements that require the cohort to progress at a similar rate. 

Depending on the programme, it will run between 8-12 weeks with an estimated workload of 4-6 hours per week. This includes videos, discussion forums, class exercises and assignments. More details can be found in the programme calendar which you can download from the learning platform in Launch Week. 

We offer live online Q&A sessions with faculty as part of our programmes, allowing you to interact with them directly. Save the dates for your Faculty Live Calls now, from the Calendar section of your Programme Details page. 

Peer learning is encouraged but we recognise it might not always be logistically possible with global learners. Therefore, opportunities to engage with your peers vary by programme. More details will be provided in the learning platform. 

Unfortunately, you are not eligible for the programme certificate if you do not meet all requirements by the deadline. You will still retain access to the programme for the full 6 months from the start date (12 months for participants with Premium access). If you wish to pursue the certificate, we encourage you to consider re-applying for the programme. Please note that re-application will require paying the full programme fee and restarting the entire programme.

You will have access to the online platform for 6 months from the start of the programme. During this period, you are expected to complete the course content according to specific deadlines stated in the calendar.

Premium Journey participants will have access to the course content for 12 months from the programme start date. 

If you wish to extend your access to the programme content, you can purchase an extension by visiting the INSEAD e-portal and follow these steps: 

1. On the Homepage, go to the <Learning Options>.
2. Find <Extension of Access to learning platform> and click on <Add to Learning Cart>.
3. Click the cart icon in the upper right corner.  Under "Select an option", select the programme that you wish to purchase for extension.  Click on <Update cart>  and proceed by clicking <Next>.
4. Fill out your application and click on <Next>. Complete the Billing Information and "Proceed to payment".
5. Once you have completed the payment process, e-mail the programme team to activate your access.

Helpful tips:
•    Under "What are your key learning objectives..." - type Programme extension
•    Under "When was the start date of the programme" - type in On-Demand

We aim to make our programmes as inclusive and accessible as possible.

If you have any accessibility needs, learning requirements, or other considerations you would like us to be aware of, we encourage you to contact us as early as possible using the programme-specific email address provided in your application confirmation email from INSEAD Executive Education.

We will review the information you share and work with you to identify appropriate ways to support your participation wherever possible.

You will receive a smart digital completion certificate upon meeting all the course requirements at the end of the programme. The digital certificate will be sent approximately two weeks after the programme ends.

The certification requirements vary for each online programme. You can refer to the requirements for each programme from the programme details page or check the specific details after you receive the Welcome email.

Participation in INSEAD Online Programmes will not grant you INSEAD Alumni status. However, it is part of the INSEAD Online Certificate: Leading in a Transforming World (IOC) that can count as a 5-day specialised programme towards the Certificate in Global Management (CGM) that does confer Alumni status.

For optimal learning experience, we recommend using the most recent versions of Google Chrome, Mozilla Firefox or Safari browsers. It's ideal to have a broadband connection with a minimum speed of 5Mbps to have a smooth online session. Please ensure you have MS office and PDF plugin installed to access course documents.  

Please remember to whitelist all @insead.edu email addresses (i.e. put them on a safe senders list).

INSEAD's online programmes are not currently available through an application. The learning platform is best viewed using a laptop/computer on a web browser. Programmes can also be completed through the web on a tablet, as the platform is fully responsive. They cannot be completed offline.

Yes, we provide captions and transcripts for all pre-recorded videos in English only.