Sorry, you need to enable JavaScript to visit this website.

Case Study


Customer Academy:

ENGIE is an organisation on a decades-long voyage of transformation – from a traditional energy utility and state monopoly to a pioneer of carbon reduction and services to customers.

To support this evolution, ENGIE University, the company’s in-house university approached INSEAD about the possibility of developing a programme in customer-centricity and service mindset.




Today, ENGIE is known as a global pioneer in carbon reduction. But behind the cutting-edge, sustainable identity there is a long story. The company was created in 2008 through the merger of Gaz de France and Suez.

GDF SUEZ changed its name to ENGIE in 2015 to reflect an increasingly global outlook. In 2016 it adopted a new strategy focused on a neutral carbon future, withdrawing progressively from the coal business, producing energy as locally as possible and using digital technology to maximise efficiency.

Read the Case Study

In Partnership With

ENGIE is a global player in low-carbon energy and services. It is a leading industrial company in low-carbon power generation (mainly based on natural gas, nuclear power and renewables), energy infrastructures and energy solutions.

Its purpose is to accelerate the transition towards a carbon-neutral world, by reducing the consumption of energy, greening the supply of energy and enabling progress through innovative low-carbon technologies and solutions, data and partnerships. ENGIE has a renewable capacity of 30 GW and, between 2016 and 2019, reduced its greenhouse gas emissions by 59%. During this period, it increased renewable energy-production capacity by 19% and decreased coal capacity by 72%. The ambition of ENGIE is to be the leader in the global energy transition. The Group currently employs 170,000 people worldwide and in 2019 achieved revenues of €60.1 billion.*


*Correct at the time of writing in May 2021



Want to know more?

If you have any questions about our Customised Programmes, please get in touch with us and find out how INSEAD can deliver tailor-made corporate solutions for your organisation.


. Contact us

INSEAD Personalised Experience




Save & Manage



It is easy, simply log in:

Via Social

  • icons
  • icons
  • icons


Use your email address