Skip to main content

Faculty & Research


Michael Freeman

Assistant Professor of Technology and Operations Management


Additional Information
Research Areas
  • Hospital Operations
  • Healthcare Design and Delivery
  • Service Management
  • Empirical Operations
Teaching Areas
  • Process and Operations Management
  • Business Model Innovation
  • Technology and Data Analytics
  • Innovation Tournaments


Michael Freeman is an Assistant Professor of Technology and Operations Management at INSEAD. He received his MPhil and Ph.D. in Management Science and Operations from the University of Cambridge, and his BSc and MSc in Mathematics, Operations Research, Statistics, and Economics from the University of Warwick.

Michael’s research is empirical in approach and focuses on topics in healthcare management and empirical operations. His research applies advanced empirical methods to large multi-hospital data sets to study the organizational determinants of decision quality in multi-stage flow systems. By working closely with hospital partners, his research provides insights into how health providers can evolve their business models and adopt new technologies in order to meet the dual challenge of improving clinical outcomes while controlling costs.

Michael’s teaching focuses on the relationship between operations management, business model innovation, and technology. He teaches the MBA core course Process and Operations Management, the MBA elective Identifying New Business Models, and the Ph.D. course Empirical Methods in Technology and Operations Management. As well as teaching in degree programmes, Michael also teaches topics such as operations management and the role of technology, business model innovation and disruption, data analytics and AI, and innovation tournaments in Executive Education.

Michael has several papers published in the premier operations management journal Management Science. His research has also been acknowledged with various awards, including winning the 2016 MSOM Student Paper Competition and being selected as a finalist for the Pierskalla Best Paper Award in 2014. In the MBA programme, he has been recognised for his teaching as the winner of the Best Teacher Award.

Case Studies