TECH TALK X - Making AI Agents Work Inside Your Organisation

AI agents are often presented as the next autonomous workforce, ready to transform customer journeys and replace human interaction. Reality is more nuanced. 

Drawing on their recent Harvard Business Review article, Nathan Furr, Professor of Strategy at INSEAD and Jur Gaarlandt, MBA’10D and Partner at Artefact, discuss where AI agents actually create value today and where they still fall short. While consumer-facing applications remain fragile, internal processes offer a more promising path.

In this TECH TALK, we explore how organisations can deploy AI agents responsibly, where they deliver measurable impact and what leaders should prioritise before scaling further.

Why participate?

• Separate agentic AI hype from operational reality
• Identify internal use cases that deliver measurable impact
• Understand governance and organisational prerequisites before scaling

Further Reading
AI Agents Aren’t Ready for Consumer-Facing Work—But They Can Excel at Internal Processes by Nathan Furr, Jur Gaarlandt, Sid Mohan and Andrew Shipilov, Harvard Business Review, November 25, 2025

• Audience is muted, with video off, the chat is closed
• Please use the Q&A tab to suggest questions for the speakers
• You can vote the questions up, so you help us find the most relevant questions for you
• The webinar will be recorded
• For technical issues, e-mail [email protected]