The insights were particularly impactful, bringing both depth and clarity to complex transformation challenges. The way these insights were translated into actionable frameworks made it easier to apply them directly in my day-to-day leadership context.
I currently lead Digital Employee Experience at Zurich Insurance, where my focus is on shaping how colleagues interact with technology and enabling meaningful, large-scale transformation across the organisation. One of the most challenging aspects of my role is driving sustainable change across diverse teams and legacy environments, while one of the most fulfilling is seeing tangible improvements in how people experience their day-to-day work.
The INSEAD Leading Change in an Age of Digital Transformation came at a particularly relevant moment, as we continue to accelerate Zurich Insurance’s transformation journey. It provided a structured yet flexible perspective on leading change at scale, combining strong academic frameworks with very practical application. I especially valued the diversity of the peer group, which created a rich environment for exchanging perspectives and challenging assumptions.
That “click” helped reinforce the importance of aligning leadership behaviours with transformation goals, which is critical in the context of an enterprise-wide transformation like the one we are driving at Zurich.
A key moment for me was when the programme connected strategy, culture, and execution into a coherent change narrative. The insights from the Professor Chengyi were particularly impactful, bringing both depth and clarity to complex transformation challenges. The way these insights were translated into actionable frameworks made it easier to apply them directly in my day-to-day leadership context. Among the different frameworks, the emphasis on leading change as a continuous, systemic effort has most influenced how I approach my role today. It has encouraged me to think more holistically about stakeholder engagement, communication, and sustaining momentum over time.
I would absolutely recommend this programme to others who are leading or navigating complex transformation. It is both intellectually stimulating and highly practical, and it offers a valuable opportunity to step back, reflect, and refine one’s approach to change.
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