As a first time-manager, you will need a new set of communication skills to motivate and inspire your team. Some of the most critical skills include: setting effective goals, diagnosing motivation problems, providing feedback, reinforcing good performance, correcting undesired behaviour and resolving conflicts. Research suggests that mastering interpersonal skills early in your career can create a lasting effect on your reputation and ability as a leader.
Mastering these aspects of effective management requires an experiential rather than just a conceptual approach to learning and development – actively engaging in role plays, peer feedback, case discussions and team exercises.
Designed with your training needs in mind, Learning to Lead focuses on four key managerial roles.
- Set effective goals and expectations within your team
- Translate organisational vision and strategy into individual action plans for your team
- Examine the benefits and limits of goal setting
- Learn tools and techniques to analyse motivation problems
- Leverage reward systems
- Manage high and low performers effectively
- Diagnose performance problems
- Provide constructive feedback
- Effectively resolve conflicts
- Provide effective coaching and development
- Assess individual capabilities and team contributions
- Leverage team diversity and build team spirit
- Chart your leadership future