What Leads to Cyberloafing: The Empirical Study of Workload, Self-Efficacy, Time Management Skills, and Mediating Effect of Job Satisfaction

This study examined the direct and indirect relationships (via job satisfaction) between workload, self-efficacy, time management skills, and cyberloafing. Survey data were collected from 217 employees representing the retail jewellery industry. To analyse the data, structural equation modelling was performed using the AMOS software package. The authors discovered that job satisfaction mediates the relationship between workload, time-management skills, self-efficacy, and cyberloafing. Moreover, they found no direct effect of workload and self-efficacy on cyberloafing. However, the authors observed that time management skills are negatively associated with cyberloafing. Thus, the findings of this study suggest that cyberloafing is a counterproductive form of withdrawal behaviour, which is a response to job dissatisfaction associated with high workload, low self-efficacy, and poor time management skills. The research results are discussed within the context of their theoretical and practical impact. The current findings are expected to facilitate further cyberloafing research and highlight the importance of job satisfaction in employees’ cyberloafing.