MBA Elective Courses

Technology and Operations Management


This an experimental workshop combining three novel approaches to Innovation/Entrepreneurship: Business Model Innovation, Idea Tournaments and Lean Startups. Business Model Innovation is a technique to identify entrepreneurial opportunities through innovating the business models in existing competitive industries. Idea Tournaments is a process that leverages the wisdom of the crowd for entrepreneurial opportunity generation, selection and refinement. Lean Startup philosophy prioritizes tasks to limit entrepreneurial risk. Taken together, these approaches provide a systematic risk-limiting pathway to realizing entrepreneurial outcomes. As a class, we will follow these techniques and jointly start one or more new ventures. We will use these principles to generate about 1500 new business opportunities and through a variety of selection mechanisms; we will filter and develop these opportunities until a handful of outstanding business concepts remain. Alumni of this course have gone on to develop multiple successful businesses and have realized significant financial gains from the ideas generated and developed during this course.


The goal of this course is to provide students with a toolset that will allow them to analyze, evaluate, improve, and create business models that address some of the major challenges faced by mankind.  Some of the topics covered in this course are: disseminating green technologies that displace existing polluting tools, building a circular economy, scaling the operations of a profitable business that address a social challenge, and managing operations that respond to humanitarian crisis.    
We leverage many tools, methods and frameworks. Throughout this class we examine and discuss global issues related to climate change, energy, waste, labor, and poverty.  In addition, we review the modern “schools of thought” for these issues in a way that is relevant for entrepreneurs and managers. The course is a mix of lectures and case discussions. As part of the course, students also propose a business innovation that addresses a social or environmental need (either within an existing company or as a start-up idea). 

Increasingly services are thought of as a significant interface between the firm and its customers, be it in services for individual consumers or B2B relationships from a firm that provides solutions to its clients. This course examines the special role of the client -front stage employee relationship in designing effective service encounters, and explores “service science” techniques that are useful in optimizing the performance of complex service systems. Participants will explore case studies drawn from entertainment, retail, financial, and health services, as well as trends in product-oriented firms that turn to services to remain competitive.

Rapid growth in technology has enabled us in collecting, storing, and analysing large amounts of data with modest investments in computing power. No business, small or big, old or new, can ignore what big-data means for them today. This is a very new field --- most organisations today are “data rich” but “knowledge poor”. This course will take a first step towards understanding data generated via social media.

The year-long availability of kiwi fruit in your local market, the convergence of pharmaceuticals, diagnostics and healthcare delivery systems, the ecosystems of innovation, the ability to access real-time operational data, the capability to orchestrate 135 sites across 12 countries for building a large passenger jet, but also the recent industrial tragedies in Bangladesh, the horse meat scandal in Europe, the drastic disruptions caused by Fukushima and Eyjafjallajökull, the lithium ion batteries that grounded passenger jets for over four months all indicate that global supply chains provide both a wealth of opportunities and a long list of challenges. 

Creating Value in Health explores the complex context of health care delivery, and critical challenges with implications for the whole health care value chain and how to improve value: health outcomes that matter to patients in a financially sustainable way. Focus will be on how the care delivery system works, how efforts are being made to improve it, and how it might be changed for the better. We will be taking a business model innovation and process improvement perspective which will give key insights for those wishing to enter or go deeper into this sector, either via the entrepreneurial route or via more traditional organizations.

Product development is central to the firm and this elective is about making innovation happen in a firm. At some point in a manager’s career, they will need to deal with product and service development challenges. This course will prepare students to identify and tackle such managerial challenges. Participants will learn how to effectively integrate strategy, marketing, design, and manufacturing decisions not only by discussing state-of-the-art frameworks/tools for effective product development in large organisations, but also by developing a new product or service idea in a course project.

Creativity is fundamental when producing innovations, yet it is typically left unmanaged. Using key frameworks and strategies to develop innovative capabilities, this course covers key frameworks and strategies to develop innovative capabilities.

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