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PhD in Management


Srishti Arora

PhD Student in Technology and Operations Management


Additional Information
Research Areas
  • Empirical Operations Management, Behavioral Operations, Socially Responsible Operations, Sustainable Operations
Teaching Areas
  • Behavioral Operations, Empirical Operations, Business Analytics, Data Science


Year of Entry: 2019

- M.S., Ph.D. in Technology and Operations Management, INSEAD, Singapore/France (2019-2025)
- M.S. in Applied Statistics, Imperial College London, UK (2018- 2019)
- Integrated MTech, Indian Institute of Technology (BHU), Varanasi, India (2009-2014)
- Research Intern, Indian Statistical Institute, Kolkata, India (2013)


My research focuses on behavioral operations management, exploring how individuals' behaviors impact business decisions, processes, and outcomes. I tackle empirical operations challenges, drawing from my strong foundation in statistics, mathematics, and computing, paired with my passion for data. My commitment to translational research has led to my active collaborations with industry and the utilization of proprietary data.

My work primarily revolves around last-mile delivery, healthcare, and sustainability. Thus far, I have unveiled critical insights into the underlying motivations behind delivery driver misconduct, its impact on platform efficiency, and the paradoxical implications of Silent Labor Time (SLT) in the gig economy. Additionally, I am keen on merging behavioral operations with responsible operations, particularly in healthcare and sustainability. My ongoing projects aim to a) investigate methods for promoting sustainable business choices among managers and b) ensure doctors' adherence to practice guidelines to optimize healthcare resource allocation for those genuinely in need.


1. Don’t Fake It If You Can’t Make It: Driver Misconduct in Last-Mile Delivery (2024)
Forthcoming, Management Science. Arora S, Choudhary V, Kireyev P.
- First Runner-up, CSOM Best Student Paper, POMS 2024

Working Paper and Work in Progress:

2. Unraveling the Implications of Silent Labor Time (SLT) in the Gig Economy
Under review at Management Science. Arora S., Choudhary V., Hasija S., Gorban I., Turki S., Shekhani A.
- Winner, Best Paper Award (Student), Singapore Rising Scholar Conference 2024

3. Barriers and Bridges: Facilitating Doctors’ Adherence to Practice Guidelines
NDA completed and IRB approved (Analysis in progress). Arora S, Freeman M.

4. Leveraging Internal Carbon Pricing in Shaping Sustainable Business Choices by Managers
NDA completed (Data collection in progress). Arora S, Atasu A, Van Wassenhove, L.N.

Industry Experience:

- Academic Advisor, Data Science, Delhivery Private Limited, Delhi, India (2020 - 2023)
- Senior Quantitative Associate, Citi Global Markets, Mumbai, India (2017-2018)
- Applications Developer Supervisor, Citi Technology Centre, Pune, India (2014-2017)