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Use of Language in the Marketplace, Managing Brand Crisis, Computational Linguistics
Managing Customer Value, Consumer Insights for Creating Consumer Value, Digital and Social Media Strategy
Abhishek Borah is an Assistant Professor of Marketing at INSEAD and a visiting assistant professor at the Wharton School of Business at the University of Pennsylvania with expertise in 1) generating customer and firm insights from unstructured data such as textual data using computational linguistics and machine learning 2) examining returns to marketing strategy. He holds a PhD in Marketing from the Marshall School of Business at the University of Southern California with a focus in quantitative marketing and econometrics. Prior to joining INSEAD, he was a faculty member at the Foster School of Business at the University of Washington in Seattle. Previous to that he worked in McKinsey and Company.
His research has appeared in leading academic journals such as Harvard Business Review, Marketing Science, Journal of Marketing Research, Journal of Marketing, Information Systems Research, Strategic Management Journal, Journal of the Academy of Marketing Science, International Journal of Research in Marketing, and Customer Needs and Solutions. His research has been referenced in outlets such as Nature, Wall Street Journal, Ad Age, Fast Company, Forbes, and futurity.org.
In recognition of his research, Abhishek was selected as a 2019 Young Scholar by the Marketing Science Institute( MSI) where MSI identifies faculty members who are likely leaders of the next generation of marketing academics. Abhishek has won the 2022 Sheth Foundation/Journal of Marketing Award for “Data Privacy: Effects on Customer and Firm Performance,” at the Journal of Marketing. The award honours the article published in the Journal of Marketing that has made long-term contributions to the field of marketing. This paper also was a finalist for both the Maynard Award and the MSI Paul Root Award in 2018. He has won the MSI Robert D. Buzzell Best Paper Award 2018 for “The Dark Side of Big Data's Effect on Firm Performance,” which is determined by MSI Company Trustees for the most significant contribution to marketing practice and thought. His paper “Improvised Marketing Interventions in Social Media” won the Lazaridis Prize in 2020-2021 given to the best paper in Innovation, Technology and Interactivity and was a finalist for the MSI Paul Root Award.
He has received Dean’s commendation in Excellence in Teaching award at INSEAD (2020-2021, 2021-2022) and was awarded the Undergraduate Faculty of the Year cross all disciplines in the year 2017-2018 at the Michael G. Foster School of Business, University of Washington, Seattle. He has received funding for his research from the Marketing Science Institute, American Marketing Association, EBSCO, National Science Foundation, and University of Southern California’s Center for Global Innovation.
Abhishek Borah sits on the editorial review board for the top journals in marketing such as Journal of Marketing, Journal of Marketing Research, International Journal of Research in Marketing, and the Journal of Academy of Marketing Science, Journal of Interactive Marketing, and reviews papers on a regular basis for other leading academic journals. He is also a co-editor of a special section on the marketing-finance interface at the International Journal of Research in Marketing. He has co-organized/co-chaired the Marketing Strategy Meets Wall Street Conference, 2019 and the New Ideas in Marketing (NiM) online seminar series, 2020. He is also the Vice President of the INFORMS Society for Marketing Science (ISMS).