Job Opportunities

Corporate Partnership Client Manager

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Department: Executive Education
Location: Europe Campus
Status: Non Manager
Contract: Permanent - Full Time
Contact: Talent Acquisition Europe at [email protected]

Posted on: 13 May 2022
Deadline: 30 June 2022

Job Description

INSEAD brings together people, cultures and ideas from around the world to educate leaders who transform business and society. As a mission-driven school, INSEAD focuses on three values: open, rigorous, and entrepreneurial. Founded on a commitment to innovation in management education, INSEAD was the first international business school, introduced the first one-year MBA, pioneered company specific executive education, and has developed a unique fully integrated multi-continent campus structure. Today, no more than 10% of the incoming MBA class comes from one country – we truly are the Business School for the World.

We are currently looking for a Corporate Partnership Client Manager to join the team within the Executive Education department (EDP) in our Fontainebleau campus. 

To deliver the highest quality of ongoing and daily client relationship management of the portfolio, key responsibilities of this role will include:

  • Performs administrative, contractual and daily relationship management of a selected amount of key custom programs
  • Communicates with clients, faculty and our operations team regarding all aspects of client delivery
  • Contributes to the sales process by driving roll-over contracts with existing clients as well as contributing to the proposal writing process
  • Contributes to business development by assisting in management of loyalty OEP accounts and Open Online Group enrollments
  • Contributes to the analysis of program feedback and other aspects of program follow up to help ensure continuous quality improvements are practiced
  • Manages the increasingly complex delivery of multi-modular blended programmes whilst ensuring consistency with coordination and course managers
  • Contributes to the Europe and global team sharing and takes on specific projects to manage


To succeed in the role you will need the following skills and experience:

  • Bachelor’s degree level education minimum
  • 3/5 years’ work experience in a client facing role or business environment
  • Good level of interpersonal skills with a strong customer orientation
  • Highly organized administrator, able to multi-task with attention to details
  • Experience of managing client relationships together with the maturity to be one of the contacts for certain clients
  • Project management experience with elements such as managing timelines, setting milestones, tracking progression
  • English mother tongue or a completely fluent level is a must
  • Fluent level of Spanish or/and Italian would be an advantage
  • An ability to remain highly professional when under pressure and to deal effectively with demanding clients
  • Good communication skills with multiple stakeholders including Faculty members
  • Advanced Microsoft Office knowledge is essential
  • CRM/Salesforce experience would be a plus
     

If you are interested in this position, please send your resume and cover letter (in English) to Talent Acquisition Europe at [email protected]

Kindly note that only shortlisted candidates will be notified.

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