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Related Faculty

Sameer Hasija
Professor of Technology and Operations Management

Michael Freeman
Assistant Professor of Technology and Operations Management
Keywords
Food-Delivery Platforms; Quick Service Restaurants; Forecasting; Econometrics;
Working Paper
Food waste is a severe economic and social problem. Restaurants contribute significantly to food waste because they face the classic trade-off between speed of service and leftover inventory, which is particularly crucial in the context of quick service restaurants (QSRs). To offer a high speed of service, QSRs pre-cook most of their food, but they can hold it only for a short time. To effectively manage this trade-off, QSRs have become increasingly reliant on demand forecasts. However, online food-delivery platforms that connect restaurants, riders/drivers, and consumers are growing in popularity, and it is unclear how the growth of food-delivery platforms impacts the ability of restaurants to accurately forecast their demand.