Professor of Marketing
This research examines how the length of time for which a goal is interrupted affects goal pursuit, in an online context. Goal interruption duration in the form of long download time duration has been identified as a significant impediment to electronic commerce. It is believed that a faster download time is always better to motivate web users to keep surfing. The authors challenge this belief.In three studies, the authors find that, under certain circumstances, longer rather than shorter download times motivate web users to keep surfing longer. The counterintuitive pattern of effects can be explained by web users’ fit experiences (Higgins 2000) while surfing.In particular, their findings suggest that when online surfing “feels right”, web users think that online information is right.