Albert A. Angehrn
Professor of Information Technology
Journal Article | Interacting with Computers | 15 | January 2003
Using Conversational Agents to Support the Adoption of Knowledge Sharing Practices
In this paper, the authors present an agent-based system designed to support the adoption of knowledge sharing practices within communities. The system is based on a conceptual framework that, by modeling the adoption of knowledge management practices as a change process, identifies the pedagogical strategies best suited to support users through the various stages of the adoption process.Learning knowledge management practices is seen as a continuous process, taking place at individual and social level that includes the acquisition of information, as well as the contextual use of the information acquired.The resulting community-based system provides each member of the community with an artificial personal change-management agent capable of guiding users in the acquisition and adoption of new knowledge sharing practices by activating personalized and conceptualized intervention.