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Journal Article
Kets de Vries M. F. R., Balazs K. (2018). Understanding Why We Overreact at Work Harvard Business Review Digital Articles
Have you ever blown up at a colleague over something small, or burst into tears at work but weren’t sure exactly why? When we overreact, it’s often because of a psychological phenomenon known as “transference.” Basically, our brains are wired to recognize patterns, and there are times when - below our consciousness - the people in our offices remind us of people in our past (often family members).