Luk Van Wassenhove
Emeritus Professor of Technology and Operations Management
Crisis Management; Mass Media Industry; Mass Media; Organizational Change; Management; Media Journalism; United States; Objectivity; Corporate Governance; Investors, Stakeholders and Accountability;
The article focuses on the approach for crisis management rules in mass media industry in the U.S. Topics discussed include downsized of journalists in the U.S. and Great Britain since 2000, deployment of channels such as user forums and social media platforms like Facebook, and action taken by stakeholders to leverage key assets including frontline information, news channels, and ability to determine when and how a crisis ends.