Publications

Journal Article

Through a survey of 317 firms and in-depth cases on six firms the authors examine the management of the most intangible asset of the firm - its knowledge. They do so by examining the sources, uses and outcomes of knowledge and show that the better firms acquire and absorb more information and know-how.

More importantly, they have more effective decision-making processes that enable them both to create new knowledge and to apply this knowledge to generating more innovation in products and processes. Greater levels of innovation in turn lead to improved market and financial performance.

The authors identify eight key lessons for knowledge managers and reach the conclusion that rather than attempt to manage knowledge; firms would be better to measure the change in the innovative outputs that arise from their knowledge management strategies and practices.