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Chengyi Lin
Affiliate Professor of Strategy
Journal Article
Lin C. (2020). In the Face of Lockdown, China’s E-Commerce Giants Deliver Harvard Business Review Digital Articles
China’s e-commerce giants played a major role in keeping supplies flowing and supporting people in quarantine during the two-month lockdown that started in January 2020. This involved rapid, on the fly innovation and experimentation along four fronts: technology, talent, processes, and offerings. They will be well placed to compete in the post-Covid digital marketplaces as a result.