Visiting Associate Professor of Marketing
Consumer-Generated Content; Experiences; Immersion; Enjoyment; Time Perception; Incentives; Norms;
Advances in technology, particularly smartphones, have unlocked new opportunities for consumers to generate content about experiences while they unfold (e.g., by texting, posting to social media, writing notes), and this behavior has become nearly ubiquitous.The present research examines the effects of generating content during ongoing experiences. Across nine studies, the authors show that generating content during an experience increases feelings of immersion and makes time feel like it is passing more quickly, which in turn enhances enjoyment of the experience. The authors investigate these effects across a broad array of experiences, both inside and outside the lab, that vary in duration from a few minutes to several hours, including positive and negative videos and real-life holiday celebrations.The authors conclude with several studies testing marketing interventions that increase content creation, and find that consumers who are incentivized or motivated by social norms to generate content reap the same experiential benefits as those who create content organically.These findings illustrate how leveraging content creation to improve experiences can mutually benefit marketers and consumers.