Albert A. Angehrn
Professor of Information Technology
Communities, like organisations, have a natural tendency to resists the adoption of new processes and technologies aimed at changing the way people learn and manage knowledge. This paper reports on the attempt to use game-like processes and systems to involve a very heterogeneous target population in gradually becoming more aware of the existing change barriers, then gaining interest in removing them, and finally becoming willing and able to explore collaboratively (and playfully) new forms of learning, knowledge exchange and social interactions. The insights gained in applying such a Learning by Playing approach to a urban community and the key features of the systems which emerged in this process are described, raising a number of issues related to the use of games as a vehicle to reduce resistance to new forms of learning and knowledge management.