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Keywords
Data & Analytics; Digital; Analytics & Strategy; Technology Implementation; Customer Service
Journal Article
Carmon Z., Schrift R. Y., Wertenbroch K., Yang H. (2019). Designing AI Systems That Customers Won’t Hate MIT Sloan Management Review Digital Articles
Privacy concerns get most of the attention from tech skeptics, but powerful predictive algorithms can generate serious resistance by threatening consumer autonomy. Three safeguards can help.