About
60 Years of Excellence
It's in our DNA
We bring together people, cultures and ideas to develop responsible leaders who transform business and society. #INSEAD60
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Supporting the digital transformation of business and society globally
Who We Are
The history and the values that make us what we are today
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Our Leadership
Our Dean, our Chairman, the Board, the Advisory Council, the National and International Councils and the Fondation INSEAD
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The INSEAD-Wharton Alliance
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Our Locations
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Programmes
Master Programmes
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Open Programmes for Individual Executives
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Faculty & Research
Faculty & Research
Research and teaching excellence combining rigour with relevance
Faculty
Research
Case Publishing
2000+ cases used in over 100 business schools and universities around the world
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INSEAD Knowledge
Showcasing INSEAD's research and business insights. Featuring articles, videos, interviews and opinion pieces
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Academic Areas
Accounting and Control
Decision Sciences
Economics and Political Science
Entrepreneurship and Family Enterprise
Finance
Marketing
Organisational Behaviour
Strategy
Technology and Operations Management

INSEAD is using SAS software on its three campuses
Centres & Initiatives
Our Centres and Initiatives excel in research in many varied fields
Full List
The Hoffmann Global Institute for Business and Society
Exploring the intersection of business and society.
Research & Learning Hub
Supporting academic excellence
Alumni
Alumni Community
With over 59,474 Alumni distributed across 175 countries with 166 nationalities, our Alumni are citizens of the world.
Careers
INSEAD invests in lifelong career support for alumni at each stage of your career.
Lifelong Learning
Relive your INSEAD experience by participating in our face-to-face and online lifelong learning opportunities.
Awards
Recognising and honouring the achievements of INSEAD alumni.
Alumni Resources
As an alumnus of INSEAD and a member of our global network, take advantage of a myriad of benefits and services.
Stay Connected
Stay connected with the alumni network and benefit from a range of online resources.
Get Involved
If INSEAD has made an impact on your life, why not join a team of enthusiastic fellow volunteers, and give back to the school.
Alumni Events
Every year more than 900 alumni events are organised and run all over the world.
Alumni & Social Networks
Salamander Magazine
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Other Services
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Research & Learning Hub
Research resources for Alumni
Insights
Explore the latest business insights and
thought leadership from INSEAD
Join the conversations on the latest global topics.
Research
Enhance your professional purpose and perspective. INSEAD Knowledge’s articles, blog posts and videos provide highly actionable takeaways for business success, sourced from INSEAD faculty research.
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Programmes
From manager to mentor - career development tips to go. In The Know is a curated collection of our best articles, videos, blogs and testimonials to help you discover INSEAD’s Master Programmes.
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Business & Society
With research focus on the intersection of business and society, innovative teaching methods and exciting partnerships, the Hoffmann Institute takes our positive social impact to the next level.
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Alumni
The Salamander offers insights into our vibrant alumni community of bold leaders who are making a difference in the world. Get inspired by their latest stories and INSEAD news and developments.
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Recruiters
Corporate Recruiters
More than 1,000 MBA students and 150+ Executive MBA participants every year to meet your talent acquisition and retention needs.
INSEAD MBA Employment Stats
92% of our 2019 graduates reported employment 3 months after graduation. This is a remarkable figure for our unique, global, 10-month programme.
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Career Globe Recruitment Portal
Recruitment Calendar
Recruitment Policies
Give
INSEAD is committed to developing the next generation of global leaders who will change the world. Grounded in our distinct values, vision and ventures, this €250 million fundraising Campaign strives to fortify our academic excellence, drive breakthrough innovation and transform society on a global scale.
With more than 58,000 INSEAD alumni in 176 countries around the globe, ours is a network like no other.
Together, let’s transform the world.
#INSEADforGood
Recognition
Every gift makes a difference, INSEAD is pleased to recognise our donors at all levels.
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Publications

Related Faculty

David Midgley

Emeritus Professor of Marketing

Journal Article

Customer Relationship Management and Firm Performance

Midgley D., Coltman T., Devinney T. (2011). Customer Relationship Management and Firm Performance Journal of Information Technology, 26(3), (pp205-219).

Customer Relationship Management and Firm Performance No Abstract Available

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