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Professor of Strategy
Workplace Incivility; Turnover Intentions; Role Ambiguity; Work-Shift; Team-Building; Personal Management Interviews; Nurses
Sguera F., Bagozzi R. P., Huy Q., Boss W. R., Boss D. S. (2016). Curtailing the Harmful Effects of Workplace Incivility: The Role of Structural Demands and Organization-Provided Resources Journal of Vocational Behavior, 95-96, pp. 115-127.
Workplace incivility is a widespread phenomenon that silently damages many organizations and people working within them.To better understand moderators of the relationship between experienced incivility and employees’ decision to leave, the authors conducted a two-wave study that examined a sample of 618 nurses working in a public research hospital. Whereas previous research has focused on preventing and eradicating uncivil behaviors, this study investigates factors that enhance or buffer the negative consequences of incivility.Building on theories of job resources and job demands, the authors show that (a) certain structural demands (i.e., role ambiguity and working in the night shift) increase the relationship of workplace incivility with turnover intentions, while (b) organization-provided resources (i.e., team-building and personal management interviews) help organizations reduce the association of incivility with turnover intentions.