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Mortensen M., Gardner H. K. (2022). WFH Is Corroding Our Trust in Each Other (HBR Reprint). In Virtual EI Boston: Harvard Business Review Press.
In early 2020, the switch to remote or hybrid work was abrupt for many companies. While employees were willing to give one another some latitude earlier in the pandemic, now, almost a year in, their trust is wearing thin, and some find themselves wondering whether their remote employees are actually working at home. Companies that fail to address this crisis are likely to see lower morale, increased attrition, lower productivity, and stalled innovation. Leaders need to address the underlying issues in order to build a sustainable model of trust.