organizational learning; problemistic search; aspiration levels; goal conflict; performance feedback
Organizational change in response to performance below the aspiration level has become a very active research topic in organizational learning. It uses the ideas of performance feedback theory, which in turn is based on the process of problemistic search in the behavioral theory of the firm. Similar processes have also been studied at the individual level using ideas from goal-setting theory.In this chapter, the authors review work on performance feedback at the organization level, note some parallels to work at the individual level, and discuss the potential for new research on performance feedback at the group level. Their goal is both to summarize recent achievements and to point to a significant gap in the literature, with the potential for much fruitful research.