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How to Leapfrog the Competition
W. Chan Kim and Renée
Mauborgne
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The Belgian cinema
industry was collapsing in the 1980s. The average Belgian's moviegoing had
dropped to two from eight times per year, profit margins were dwindling, the
industry was in a shake-out, and videos, cable and satellite TV were
penetrating Belgian homes.
While Belgian cinema operators followed the predictable path of minimizing
fixed cost investments and fighting to increase their share of declining
demand, the Bert Claeys Group did something different and radically superior.
It broke with the conventional thinking of its industry and in 1988
built Kinepolis, the world's first megaplex with 25 screens and 7,600 seats.
The cinema center was built just off the ring road circling Brussels. And
with wide screens, spectacular sound, comfortable seating, the best pick of
blockbusters, free and safe parking at a competitive price, Kinepolis offered
the mass of Belgian movie-goers a quantum leap in value. Within its first year
Kinepolis not only won 50% of the entire Brussels market but expanded cinema
demand by some 40%. Burt Claeys did not compete. It made the competition
irrelevant. This is what we call "value innovation."
Why
did other Belgian cinema operators fail to act on the same opportunity? Was it
because these companies were less ambitious than Bert Claeys? Or that they
were incumbents while Bert Claeys was new to the industry? Or that they were
disadvantaged in terms of resource reach. In fact, none of these is the case.
Bert Claeys acted differently because it thought differently. Its basic
assumptions about strategy led it to raise a fundamentally different set of
questions and to see and understand opportunities and risks in fresh and
innovative ways. We spent the last five years studying over 30 high-growth
companies around the world like Bert Claeys and their less successful
competitors to understand what distinguished these two groups of companies. In
short, the most consistent difference is in the way each approached strategy.
While low growth companies were trapped in conventional thinking , high growth
companies broke away from the pack by pursuing value innovation. Here is how
innovators like Bert Claeys do it.
Challenge the inevitableness of industry
conditions. Most companies take industry conditions as
given and let that frame their range of what is possible and profitable.
Value innovators don't. Irrespective of industry conditions, they
challenge their managers to discover blockbuster ideas and ways to deliver
a leap in value. As a result, they explore a far wider range of strategic
options than other players. This increases their creative scope and
consideration of ideas that rivals are not open to considering.
Think of Bert Claeys. Had it taken its industry conditions as given, the
idea of building a megaplex would have been unthinkable though it revitalized
the entire industry. Sound too heroic ? Reflect for a moment on many of the
greatest industries. Didn't Ford create mass demand in the auto industry.
Xerox in the copier industry. Netscape in the Internet browser industry.
McDonald's in the fast food industry? If single companies can drive entire
industries with powerful ideas, cannot single firms at least shape existing
industries? Value innovators believe they can and do.
Competition
is not the benchmark. Most
companies focus on outpacing the competition and building competitive
advantages. They use the competition as their bench mark. Value innovators
don't. They refuse to let the competition set the parameters of their
strategic thinking. They don't assume that just because competitors are doing
something they should follow suit and do it too. They pursue a quantum leap in
value. As Hasso Plattner, vice chairman of SAP, a German-based global leader
in business application software put it, "I'm not interested to know if
we are better than the competition. The real test is, will most buyers seek
out our products, even if we don't market them?"
It is the drive
to offer a giant leap in value that opens these companies eyes to the
difference between what industries are competing on and what the mass of
buyers actually value. This is how CNN got the insight to drop costly big name
anchors through ABC, CBS and NBC had long competed on them. The result: CNN
offered 24 hours of real time news for around one-fifth the cost of producing
one hour of CBS news - and viewers loved it.
Focus on what most customers value.
Many companies focus on the differences in what customers value. They
seek out what makes customers unique and try to accommodate those differences.
In the end, companies expend significant resources but often achieve marginal
gains and even meaningless variation like 83 types of dog food. Value
innovators follow a different path. They build on powerful commonalities in
what most customers value. Take the French budget hotel industry.
While hotels in the industry were scrambling to accommodate customers diverse
needs, the French hotelier Accor figured out that most budget customers value
a good night's sleep at a low price. Focusing on these two widely shared needs
it conceived of a radically new chain of budget hotel, Formule 1. With bed
quality, hygiene and privacy better than the average two-star hotels and price
only slightly above the average no-star hotel, Formule 1 made the competition
irrelevant and won the mass of French budget hotel customers. New customers
including business people on the run were also drawn into the market.
Ask, what would we do it we were
starting anew? Most companies assess business opportunities
from the lens of their existing assets and capabilities. They ask, given what
we have, what is the best we can do? Value innovators don't. They take a clean
slate approach. When Virgin Music Retail asked what would it do if it were
starting anew, it discovered the opportunity of megamusic entertainment
stores. Seeing that its chain of small music stores couldn't be leveraged to
seize this opportunity, in the late 1980s it sold off its entire chain. By
continuously asking what if we start anew, value innovators not only gain more
lucid insight into where buyer value resides and how it is changing, but are
more likely to act on that insight.
Think in terms of the total
solution buyers seek. Many companies set out to maximise the value
of the products and services of their industry. Value innovators don't. They
think in terms of the total solution buyers seek in using the products and
services of their industry. Their aim is to solve buyers major problems and
eliminate compromises across the total solution even if that takes them beyond
the industry's traditional offerings. That is what Bert Claeys did by
providing free parking to solve moviegoers problems of the scarcity and high
cost of city parking, and what Virgin Atlantic Airways did by providing
round-trip limousine service to and from airports for hurried business class
passengers. By challenging the existing assumptions of companies on the five
basic dimensions of strategy-industry conditions, strategic focus, customers,
assets and capabilities, and product an service offerings-and reframing them
around value innovation, new opportunities for profitable growth come into
focus. And by doing this companies will not incrementally improve but break
away from the pack and generate high growth in both revenues and profits.
| Renée Mauborgne is The INSEAD Distinguished
Fellow and a professor of strategy and management at INSEAD, and a Fellow of the World Economic Forum. W. Chan Kim is The Boston Consulting Group Bruce D. Henderson Chair
Professor of International Management at INSEAD, France.
They are the authors of "Value Innovation: The Strategic Logic
of High Growth," (Harvard Business Review, Jan-Feb, 1997) from which this
article is adapted.
Copyright (c) The Wall Street Journal Europe..
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