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Friday,
November 7, 2003
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Recapturing Corporate Asia's Dynamism
By W. Chan Kim
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Following
the meteoric rise of Japanese corporations in the 1970s and 1980s, the Japanese
industrial miracle graced the covers of magazines across the globe. In rage,
workers in Detroit were making headlines as well as they lit Japanese cars
aflame because of the Japanese car industry's rapid penetration into the U.S.
auto market. Questions were rising whether Western companies, in particular
American ones, were being hollowed out by increasingly strong Asian tigers.
Nowhere was the impact of Japan's corporate success felt more than in
business-school classes in the West. By the 1980s, the teaching of Japanese
management techniques had claimed a core part of the curriculum of strategy and
management courses. A professor who did not teach Japanese management techniques
and use case studies of Japanese corporations' success would face criticism.
Yet
15 years after, the exact opposite is true. To teach Japanese management
techniques and strategy is to invite ridicule and puzzlement. So what went wrong?
How did the Asian miracle occur and what caused it to fall? What will it take
for Asian corporations, in particular Japanese ones, to recapture their dynamism?
One
could argue that despite the obvious challenges that all companies across the
globe today face following the bursting of the Internet bubble, the rise of
terrorism, the soft global economy and the recent Sars scare, fertile ground
nonetheless exists for reinvigorating corporate Asia. Discussions at this year's
World Economic Forum East Asian Summit in Singapore last month brought many of
these factors to light. To name just a few trends: China's large and growing
market both is a low-cost manufacturing site and a huge market for goods and
services; the rich but unexploited media content of Asian cultures, including
fairytales, books, music and films, could be leveraged into Western markets; and
the hard working and highly educated Asian population and the pop culture of
Japan's youth can shed insight into future market trends.
To understand how
to exploit this fertile ground, Asian companies would do well to understand what
led to their meteoric rise in the past. How is it that Japanese companies
rapidly came to dominate global markets? Think of the greatest successes --
Sony's Walkman, JVC's VCRs, energy-efficient, high-quality smaller compact cars
made by Honda, Toyota and Nissan. What is common here? And what has allowed
Korea's Samsung recently to emerge as a driving force in the global cell-phone
industry, or for Japan's DoCoMo to catapult the Japanese's mobile Internet
market ahead of all Western counterparts?
A
close look reveals two overriding principles. First, the emphasis was not on
competing in existing markets but on creating new market spaces. Sony's Walkman,
for example, created the new market of high- fidelity mobile stereos. The
Walkman essentially combined the size and weight convenience of transistor
radios with the acoustics and trendy image of "boom boxes" to unleash
a whole new market space that allowed people to listen to their favorite music
on trains or while walking down the street. Consumers the world over adored the
emotional experience created by Sony and rewarded it with one of the greatest
and most profitable runs in Sony's history. But if Sony had benchmarked the
competition and focused on incrementally building advantages over them, the
insight for the Walkman would have never been born. Likewise, if Japanese
automakers benchmarked the models coming down the production lines in Detroit,
the mass market for compact, energy-efficient cars would not have been launched
by the Japanese.
Second,
the Sony Walkman was not the product of a race to provide leading-edge
technology. Nor was JVC's enormously successful VCRs or DoCoMo's mobile Internet
business or Honda, Toyota and Nissan's high- quality compact cars. What united
these companies in their drive to create new market space was a ruthless
obsession with "value pioneering," not technology pioneering. That is
to say, offering buyers products and services that are radically more fun,
simple, productive, convenient, easy to use and environmentally friendly, while
pricing these products and services at affordable levels. Take DoCoMo. A month's
worth of Internet content cost only as much as a copy of a weekly magazine. By
creating the "I-mode" button that allows cell-phone users to be
continuously on-line and offering strategically priced Internet content that is
easy to access, the mass market for DoCoMo's services exploded. DoCoMo was not a
technology pioneer, but it was a value pioneer.
The
implications here are clear. If Asian companies are to come back strong, just as
Korea's Samsung Electronics has recently done, they should not forget what a
historical analysis of their success reveals. To capture the vast emerging
opportunities of Asia, a focus on competing in existing markets is not the path.
Likewise, while companies the world over are entering the knowledge economy,
where ideas and creativity have the highest premium, Asian companies should not
become confused about the type of creativity essential to unlocking the markets
of tomorrow. The creativity with the highest premium is not technology
pioneering, but value pioneering. So offer buyers products and services that may
or may not reflect advanced technologies, but first and foremost make their
lives dramatically more fun, simple and easy. These products and services should
be strategically priced to capture mass buyers.
With
such a focus, the world can expect to see a strong and vibrant Asian corporate
sector again, creating case studies that find their way into MBA classrooms.
Mr.
Kim is Rapporteur of the East Asia Economic Summit 2003 and the Boston
Consulting Group Bruce D. Henderson Chair Professor of Strategy and
International Management at Insead.
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Reprinted from the The Asian Wall Street
Journal © 2004 Dow Jones & Company, Inc. All rights reserved.
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