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Competition is
more intense than ever in Asia. One major factor is China's entry
into the world trading system. Chinese exports, from toys and
garments to electrical appliances, are competing with their Asian
counterparts in the international markets. In the US market, for
example, overlaps between Chinese exports and those from other
Asian economies have been growing, amounting to more than 80 per
cent in the case of Indonesia, 65 per cent for Thailand, 55 per
cent for Hong Kong, 50 per cent for Taiwan and 35 per cent for
South Korea and Singapore. Even for Japan, the overlap reached 16
per cent in 2000.
These
growing overlaps have also produced intense price wars. The result
has been shrinking profit and growth opportunities for most Asian
economies. For these economies to maintain growth momentum and
become true global forces, Asian companies need to break from
commodity competition driven by cost.
They should
move from being low-cost producers to being "value
pioneers". Value pioneering is not about pursuing technology
leadership through big research and development investments. This
becomes evident when we reflect on some Asian corporate success
stories.
Consider
the Sony Walkman that took over the world in the 1980s. It
contained little of the cutting-edge technology of the time. It
was simply a combination of Sony's existing stereo cassette tape
machines and portable tape recorders - with the recording function
stripped out. Sony created an unprecedented buyer experience by
offering high fidelity and portability for the first time. People
could listen to music, in stereo, while walking, jogging or
cycling. Soon after its launch in 1979, the name
"Walkman" became synonymous with "headphone
stereo" products and a new personal portable entertainment
empire was born.
In South
Korea, Samsung Electronics stands out in the same way. Despite the
industry downturn, its global market share for mobile phone
handsets increased by nearly 5 per cent between 2001 and last
year, making it the world's No 3 handset maker, up from No 6 in
2000.
What makes
Samsung handsets popular? Although perceived as fancy and
feature-rich, they are generally a bit light on features when
compared with similar models by other producers. Rather than
focusing on improving technological functions to produce more
powerful games and faster text messaging, Samsung highlights the
fun image of its products. The smooth and round design lines,
large screens, stunning colour displays and musical ring tones
that sound like real instruments have helped give the handsets
emotional and style appeal - and made the mobile phone a fashion
accessory and fun toy.
With the
Sony Walkman and Samsung's handsets, innovations were not driven
by technology, but were based on insights into what brings
customers exceptional value. Such innovations allow companies to
be different without increasing costs. China's Haier Group is
already heading down this path. In 17 years, it has gone from
being a nearly bankrupt refrigerator factory to the world's
second-largest refrigerator maker and the fifth-largest appliance
maker.
As the top
domestic white-goods player, Haier has also been expanding fast
into foreign markets, including North America, Europe and Japan.
In the United States, it has captured nearly half the market in
compact refrigerators, and has set its sights on 10 per cent of
the US major appliance market by 2005. Can Haier achieve this??
One positive sign is its approach to innovation. The
dualcompartment freezers offered in the US, with a bottom drawer
that children can reach into to grab an ice cream, and the
electric wine cellars that allow those who lack drafty chateaux to
store their bottles in an elegant and stylish way, are but two
examples. Evidently Haier strives to go beyond its cost advantage.
For Haier to succeed, it needs to continue with this line of
thinking.
For those
who have a dream like Haier's, they should also take note: the
rise of East Asian economies will increasingly be based on
value-driven innovations. Asian business leaders should be aware
of this if they seek to set apart their businesses solely on cost,
or bet on technology innovations with huge research and
development funding. Instead, they need to ask themselves: How can
we differentiate our products without compromising the existing
cost advantage? How can we offer a huge leap in value to buyers to
make their lives dramatically simpler, safer, more convenient,
more fun and more productive?
Our
research has shown the answers will point out the path to
profitable growth for Asian companies and Asian economies overall.
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