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Every company wants one, yet few companies have one: a
compelling strategy. If your company is like most, your strategy
is probably a hodge-podge of initiatives that individually may
make sense, but collectively fail to produce a clear vision. Our
research has shown that a large part of the problem lies with
the strategic planning process itself.
For most companies, the strategy process typically involves
the lengthy assembly of a mishmash of data and analysis into a
hefty tome teeming with industry assessments, jargon-laden
presentations on cost savings or market share expansion, topped
off with a torrent of budgetary spreadsheets.
No wonder so few strategic plans turn into action -
executives are paralysed by the muddle. Strategy formulation is
all too often a draining exercise where vital resources are
consumed and executives become fatigued, while the company's
strategic profile remains fractured and marginal, denying the
company high growth, profit and a strong brand. One company we
worked with had so many strategic priorities it called a general
meeting to prioritise the priorities.
Strategic planning based on drawing a picture - a
"strategy canvas" - allows companies to get around
this dilemma. Such a picture gives a clear overall view of
company strategy. This approach produces strategies that
instantly illustrate if they will stand out in the marketplace,
are easy to understand and communicate, and ensure that every
employee shares a single visual reference point for the
strategy.
What does a strategy canvas look like? Figure 1 shows an
example for the French budget hotel industry. The horizontal
axis marks factors in which the industry competes, including
price. The vertical axis shows the degree to which all
participants actually offer these competitive factors. In this
way one can create the strategic profile of companies in the
industry - in this case that of Formule 1, the leading budget
hotel chain in France, and of its direct competitors, one- and
two-star hotels.

The picture is simple yet telling. Although there are
hundreds of one- and two-star hotels in France, the strategic
profiles illustrate that these hotels are "me too"
renditions of one another in each category. They have little
means of standing out in the eyes of customers. It is no
surprise that few hotels generate notable economic returns and
even fewer have a devoted following among customers.
In contrast, Formule 1's profile illustrates a clear and
divergent strategy. Why? The Formule 1's strategic profile
possesses the three characteristics of an effective strategy:
focus, divergence and a compelling tagline. One should be able
to recognise these instantly from a good strategy canvas. If
your company's strategic profile does not clearly reveal these
three qualities, then it is likely that your strategy will be
undifferentiated and hard to communicate.
A great strategy is usually focused, and its picture should
help bring out that focus. The strategic profile of Formule 1
shows that the company emphasises three factors: bed quality,
hygiene and quietness. By focusing in this way, Formule 1 was
able to price against one-star hotels - it doesn't have to make
the extra investments in a restaurant, lounge or larger rooms.
In contrast, Formule 1's competitors invest across the board in
all competing factors, which makes it much more difficult for
them to match Formule 1's price.
A creative strategy stands apart. Rivals usually try to
improve value by offering a little more for a little less, but
most do not challenge industry assumptions. For instance, while
the strategic profiles of Formule 1's competitors are virtually
identical, true value innovators like Formule 1 reshape the
profile of the industry by eliminating or reducing investment in
certain factors, or increasing investments in others, or
creating altogether new factors.
The final test of a good strategy picture is how well it
lends itself to a tagline. Taglines help us to remember a
picture; if you can't tag a compelling label on your strategy,
then it won't be easy to communicate. "Two-star comfort,
one-star price," declares the tagline for Formule 1. As
with all good taglines, it gives a clear and strong message that
is seductive for buyers, while remaining true to the company's
offering.
Less than five years after its inception, Formule 1 had more
than 250 hotels in France with a profit margin double the
industry average and occupancy rates three times the industry
average. Formule 1 has a compelling strategy. The question is,
do you? And if not, how can you create one?
Here we present a four-step structured process for drawing a
company's strategy canvas that gets over the problems of
traditional strategic planning, and produces distinct and
communicable strategies. Let us consider how one 150-year-old
financial services company, which we'll call European Financial
Services (EFS), used this process to create and communicate a
compelling strategy.
The process starts with a wake-up picture. A common mistake
in strategy is for managers to discuss changes to strategy
before resolving differences of opinion about the current state
of play. They should start instead from a common perception of
reality. This can be difficult because managers' perspectives
are often restricted to their particular business functions,
specialisations or geographical territories. Others may have a
vested interest in the status quo or may feel that time will
eventually vindicate their previous choices. This was certainly
the case with EFS.
The process began by assembling about 20 senior managers from
EFS's subsidiaries in Europe, North America, Asia and Australia.
The group was split into two teams. The first group was
responsible for producing a strategy canvas depicting EFS's
current strategic profile in its corporate foreign exchange
business. The other team was to do the same for the company's
emerging online business. They were given just 90 minutes.
The strategy canvases clearly revealed shortfalls and
contradictions in the company's strategy, such as a lack of
focus and diverse investments in both the online and traditional
businesses. What is more, EFS's two profiles were very similar
to those of their competitors. They were competing on
incremental changes in services, and were not in the least bit
as innovative as they had thought.
Unsurprisingly, neither team could come up with a memorable
tagline that was also true to their strategic profile. In the
face of such direct evidence of their company's shortcomings,
EFS's senior managers had no scope for defending what they had
shown themselves to be a weak, unoriginal and unclear strategy.
The next step is to send the management team into the field
and put them face to face with their products, and how people
like or dislike using them. This may seem obvious, yet managers
all too often outsource their eyes and ears in the
strategy-making process.
There is simply no substitute for the personal experience of
seeing buyers in action. Over a four-week period, each manager
was asked to observe and interview 10 people - customers, lost
customers, competitors' customers and non-customers of the
industry - involved in corporate foreign exchange. They were
then asked to reach outside the industry's traditional
boundaries, interview corporate end users, and examine the
ancillary products and services their customers used.
The field research was an epiphany for the managers,
overturning many of the conclusions they had reached in the
previous stage. For instance, having strong account relationship
managers, which nearly everyone had agreed was one of the keys
to success in the business, turned out to be anathema to most
customers. The factor customers valued most was getting speedy
confirmation that transactions had gone through, which only one
of EFS's managers had previously suggested had any importance at
all.
After the field trips, the teams were sent back to the
drawing board. Each team was told to create six new and
different strategic profiles, with each profile depicting a
strategy that would make the company stand out in its market.
For each strategy, the teams also had to create a tagline that
captured the essence of the strategy and spoke directly to
buyers.
After drawing and redrawing their strategic profiles, the
teams came together to present their strategy canvases to
representatives of EFS's external constituencies, the managers
they engaged on their field trips, and senior executives. The
teams were given 10 minutes to present each profile to the
participants (any longer and the underlying idea is clearly too
complicated to be any good). After all 12 strategies were
presented, participants were asked to place votes next to the
strategies they liked best, and later give reasons for their
votes. The transparency and immediacy of this approach freed it
from the politics that often dog the planning process.
The strategy fair exposed further truths about EFS. It became
clear that the company needed to reconsider its separation of
the online and offline businesses. It also learned that the
things that attracted buyers were fairly consistent; there was a
basic set of needs that everyone shared but went unarticulated.
Using the insights of the visual strategy fair, EFS's managers
drew a strategic profile for the future that would answer a
hidden need in the market and had all the hallmarks of a
compelling strategy.
The final step is to spread the news in a visual form that
can be easily understood by any employee. To roll out its new
strategy, the 20 managers went back to their field offices and
introduced a copy of its new and old strategic profiles drawn on
a single page to everyone in the company. They could
"see" where the company stood and where they had to
focus their efforts for the future.
Many employees pinned the document near their desks, to serve
as a permanent reminder of the company's priorities and the gaps
that needed to be closed. As people became familiar with the
strategy, the new picture became a reference point for any
decision. Only ideas that could be shown to help EFS move from
the old to the new strategy along any of the key factors were
given the go-ahead.
Can you draw your strategy canvas? Do you know what your
strategy canvas looks like? How does it compare to those of your
competitors? It doesn't take a crisis - or a management guru -
to develop a compelling strategy. Keep it simple. Take a pen and
paper, gather your team and begin drawing.
Of course, visualisation is not the only part of the
strategic planning process. At some stage, the numbers and
documents have to be put together and discussed. But the details
will fall into place more easily if managers start planning with
a picture in mind.
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