The Importance of the Alternative Path
W. Chan Kim and Renée
Mauborgne
From its 1976 launch, The Body Shop was one of the hottest British companies
in the world. In less than 20 years, it grew into a global brand, with
stores spanning 47 countries and a gravity-defying share price, write W.
Chan Kim and Renée
Mauborgne.
But by the mid-1990s its profits and share price were under pressure. The
market it had pioneered - natural bath and beauty products - was crowded
with imitators. Competition from rivals like Bath and Bodyworks in the
US, and Boots, Marks and Spencer and supermarket chains in the UK, plus
new cosmetic lines such as Estee Lauder's Origins, was turning this new
market space into a mature business.
The lesson: there is no finish line. Not only must companies be able
to create new market space, but as competitors imitate, they must do it
again to stay ahead.
In the past weeks we have explored six paths to creating new markets.
While each path breaks a conventional boundary of competition to reveal
new opportunities, repetitive use of any path, however powerful, brings
diminishing returns.
By turning to alternative paths over time, fresh insights can be unearthed
into redefining value in better and unimagined ways.
Compaq not only created but recreated the server market several times.
Initially, the insight to create the server market came by breaking away
from rivals pursuing the same strategy and building on the discriminating
factors of minicomputers and personal computers.
Later, however, the creation of the software programs of SmartStart
and Insight Manager, which dramatically reduced the cost of installing
and managing server hardware, came from a recognition of the need to offer
complementary products and services.
The challenge facing The Body Shop is not of making incremental improvements
to keep ahead. Instead, it must go for another quantum leap in buyer value
by exploring another path to new market space.
It is no wonder that corporate leaders see market creation and recreation
as a central strategic challenge in the next decade.
Creating or recreating markets is not only what allows small companies
to become big, but big companies to regenerate themselves.
Take Toyota, the world's third-largest car company. The Lexus provided
nearly one-third of its operating profit within three years of its launch
in 1989, while representing only 2 per cent of Toyota's unit volume.
Since its launch the Walkman has made a vast contribution to Sony's
profitable growth and reputation. It also has a big spillover effect on
Sony's other lines of business globally.
The same can be said for SMH, the Swiss watch group, whose subsidiaries
range from Blancpain, whose products cost more than Dollars 200,000 (o125,000),
to Omega, the watch of the astronauts, to mid-range classics like Hamilton
and Tissot and the sporty chic of Longines and Rado.
Yet it was the creation of the Swatch and the market for fun, fashionable
watches that revitalised the entire Swiss watch industry.
These few examples demonstrate how critical the creation of new markets
is for the prosperity and survival of even the world's largest companies.
Will your company seize these opportunities, or wait until someone else
does?
| Renée Mauborgne is The INSEAD Distinguished
Fellow and a professor of strategy and management at INSEAD and a Fellow of the
World Economic Forum.
W. Chan Kim is The Boston Consulting Group Bruce D. Henderson Chair
Professor of International Management at INSEAD, France.
Copyright (c) The Financial Times Limited.
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