Welcome to our support website for the business cases about Renova Toilet Paper.
Click here to read an inspection copy of the original award-winning case “Renova Toilet Paper: Avant Garde Marketing in a Commoditized Category”.
Click here to read an inspection copy of the new abridged version of the award-winning case “Renova Toilet Paper: Escaping the Commoditization Trap”. This shorter version does not mention black toilet paper, allowing for more open discussion and greater impact when participants learn what happened.
New! The original version of the case has been translated into Portuguese, Spanish and French.
Click on language to read the corresponding inspection copy.
New! The Renova case won the overall global award for the best case study from the ecch. It is the first time a non-US case wins the overall award since the ecch case award has become global. Read about it in INSEAD Knowledge here and watch a video about the award on the YouTube INSEAD’s Official Channel here”.
Paulo Pereira da Silva, a Swiss-trained physicist and CEO of Renova, a privately-owned Portuguese paper company, was attending a Cirque du Soleil show when he first came up with the idea of black toilet paper. To see how far-fetched the idea is, bear in mind that toilet paper is a highly commoditized category with sluggish growth and little innovation. Even though Renova is a relatively strong brand in its home country, it is just a medium-size family business facing fierce competition from such consumer goods behemoths as Procter & Gamble, as well as from multinational paper manufacturers such as Kimberly-Clark and Georgia-Pacific. Moreover, in a category where private labels are beginning to outsell national brands, Renova also has to deal with powerful retailers who are both customers and competitors.
Although the strategic challenges facing Pereira da Silva are common to all medium-size companies facing giants in commoditized consumer markets, it does not make them any easier to resolve. To grow and remain independent, he is considering five options: 1) increased price competition, 2) private label manufacturing, 3) continued technological innovations, and either 4) launching a black toilet paper as a limited PR coup, or 5) launching black toilet paper as a fully-fledged line extension immediately available to the greatest number of consumers. What should he do? And how should the chosen strategy be implemented?
The Renova case can be used in an introductory undergraduate, MBA, or executive education course on marketing management to show how marketing can create competitive advantage, reinvent lackluster categories, and beat the commoditization trap. In addition, it can be used in a brand management course to illustrate generation, development and implementation of creative brand differentiation strategies. Alternatively, it can be used in a marketing strategy course to study new product development, product diffusion dilemmas, and competition with private labels.
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