Graduate Engineer of Ecole Centrale de Paris and Doctor ès Science from Paris University, James Teboul started his career as a group leader responsible for new product development at Schlumberger. After obtaining his MBA at Sherbrooke University in Canada, he became a professor at INSEAD where he now teaches operations management in industry and services.

His main areas of research are supply chain management, quality management and management of services.

Professor Teboul is the director of the International Executive Programme at INSEAD. He has taught in many executive programmes in several countries and has been a consultant to industrial and service organizations.

Professor Teboul is a member of the editorial board of the International Journal of Service Industry Management. His book La Dynamique Qualité (Editions d'Organisation) is published in English under the title Managing Quality Dynamics (Prentice Hall). His most recent publication is a book in French entitled Le Temps des Services (The Age of Services) at Editions d'Organisation.

Quality of Service; New Technologies in Services; Change Management.

Dynamics of Improvement; Services Management; Supply Chain Management; Operations Technology Strategy.